Terms and Refunds
1.1 30-Day Refund Policy
We strive to ensure your satisfaction with every purchase made on Card-Protect.com. If, for any reason, you are not satisfied with your purchase, we offer a 30-day refund policy from the date of purchase.
1.2 Full Refund for Unopened Packages
For unopened and unused products returned within 30 days of purchase in their original packaging, a full refund will be issued. Please ensure that the product is in its original condition, including all accessories and packaging materials.
1.3 Partial Refund for Open Packages
For opened packages, we understand that you may need to evaluate the product. If you are dissatisfied and wish to return the item within 30 days, a partial refund will be issued. The refund amount will be determined based on the condition of the returned item.
2. Return Process
2.1 Initiating a Return
To initiate a return, please contact our customer service team at support@card-protect.com with your order number, details of the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with a Return Merchandise Authorization (RMA) and instructions on how to return the product.
2.2 Conditions for Refunds
- The product must be returned within 30 days of the purchase date.
- For a full refund, the product must be unopened and in its original packaging.
- Opened packages may be eligible for a partial refund.
- Shipping fees are non-refundable.
3. Product Warranty
3.1 Limited Warranty
Card-Protect.com warrants that our products will be free from defects in material and workmanship under normal use for a period of 2 years from the date of purchase. This warranty is non-transferable and applies only to the original purchaser.
3.2 Warranty Exclusions
This warranty does not cover damage resulting from misuse, abuse, neglect, accidents, or unauthorized modifications. The warranty does not cover normal wear and tear or damage caused by improper handling.
4. Disclaimer
4.1 Modification of Terms
Card-Protect.com reserves the right to modify or amend these Terms and Conditions at any time without prior notice. The changes will be effective immediately upon posting on the website. By continuing to use the website after such modifications, you agree to the updated Terms and Conditions.
4.2 Right to Refuse Refunds
Card-Protect.com reserves the right to refuse a refund if the returned product does not meet our return policy criteria. We may also refuse a refund if there is evidence of misuse or intentional damage to the product.
4.3 Termination of Refund Policy
Card-Protect.com reserves the right to modify or terminate the refund policy at any time without notice. Any changes to the policy will be reflected on this page.
5. Contact Us
If you have any questions or concerns about our Terms and Conditions, the refund policy, or product warranty, please contact our customer service team at support@card-protect.com.